Refund Policy

Virtual Launch Pro provides a digital service offering subscriptions, tokens, and related digital deliverables (the “Service”). This Refund Policy applies to all purchases of the Service made through Virtual Launch Pro. For help with an order, use the support page.

• Subscriptions, tokens, digital deliverables, and related services delivered through the Service.
• Digitally delivered access or work product, not a physical shipped good.
• Subscriptions, tokens, and services that may be activated or begin promptly after purchase.

Because Virtual Launch Pro offers digital products and services that can be activated or started quickly, purchases are generally non-refundable once delivery has started, access has been granted, files have been sent, or the Service has begun.

We may approve a refund, partial refund, service credit, or adjustment in situations such as:

• Duplicate charge for the same order.
• Unauthorized purchase claim, subject to review and payment processor rules.
• Technical failure where paid digital access or files were never delivered.
• Provider-side inability to deliver the purchased Service within the stated scope for reasons not caused by Client delay, missing information, or third-party platform restrictions.
• Verified billing error or materially incorrect charge amount.

Refund decisions are case-by-case and may require documentation, timestamps, platform details, or payment evidence.

Refunds are not typically provided for:

• Change of mind after purchase.
• Services already performed or consumed through the Service, including research, configuration, or revisions.
• Delivered digital files or deliverables.
• Client delay in providing content, credentials, approvals, access, or required responses.
• Third-party platform limitations, outages, account restrictions, or policy changes outside Provider control.
• Mismatch between purchased scope and unpurchased custom requests.

1. 1Submit your request through your official Virtual Launch Pro support channel.
2. 2Include your name, purchase email, order date, and a clear description of the issue.
3. 3If available, include invoice, receipt, transaction ID, and any relevant project or workspace identifiers.

Virtual Launch Pro operates a Client Pool marketplace where taxpayers pay for services upfront, cases are matched to professionals based on tier, and professionals receive 88% of the case value (Virtual Launch Pro retains a 12% platform fee). The following terms apply to professionals receiving Client Pool payouts.

• Payouts are issued via Stripe Connect after you mark a case completed. You must connect your payout account before payouts can be released.
• If you release an uncompleted case before payout, the case returns to the pool and you receive nothing for that case. You may not release a case after payout has been issued.
• If a taxpayer disputes a case after you have begun work, Virtual Launch Pro will review the work product, messaging, and compliance records before determining a fair outcome (full refund, partial split, or no refund).
• A taxpayer chargeback after payout has been issued may result in a clawback of your payout. Virtual Launch Pro will notify you and contest the chargeback where appropriate.
• Repeated unresponsiveness, abandonment, or low-quality work may result in profile flags and reduced access to the pool.

Initiating a chargeback or payment dispute may result in temporary suspension of access, pausing of project work, or withholding of undelivered items while the matter is reviewed.

We may update this policy from time to time. The last updated date reflects the most recent revision.